|
|
 |
| |
Is shopping on the Internet safe?
Yes. Using your credit card on the Internet is as safe as any other way of shopping. If not more so.
You just have to know what to look out for. We've set up a Safe Shopping Promise too, so if your card
is used fraudulently by someone else on the net, you won't have to pay a single penny.
And if you want a second opinion here's what the Office of Fair Trading says: "Your shopping experience should be no more risky than buying by mail order or on the phone, but you need to be aware of possible dangers and should take precautions to make shopping on the Internet safe." We've got some top tips on shopping on the net, which are just the types of precautions that the Office of Fair Trading means.
Is it safe to give my marbles card number when I'm ordering goods on the Internet?
Before giving someone your marbles details, check that the security settings in your browser are switched on. You can use these to find out when there's a secure connection. It's secure when the open padlock at the bottom of your screen changes to a locked one.
Some people are worried that crooks can get hold of internet messages and get card numbers. There isn't
really any evidence of this ever having happened. But we're not complacent. We're constantly improving
the technology. And if you follow our handy tips when you shop, net shopping is just as safe as using
the phone or mail order.
If someone steals my marbles number while I'm buying something on the Internet, will I be made to pay?
No. We cover 100% of any money spent on your card that's lost because of fraud on the net. As long as you didn't do it, or knowingly give your details to someone else who then used your card.
What if a shop or a merchant steals my card number?
Be sure to follow our tips on how to shop safely over the net. But don't worry. If you do give your number to a shop and they turn out to be a crook, you won't have to pay anything at all.
How can I know that the company I want to do business with is genuine?
Just about every business that's on the net is genuine. However, it's within the realms of possibility
that a crook could set up a website pretending to be a business so that he could get your card number.
Make sure to keep a record of the business's address and phone number. That way, you can check whether
it is a genuine business.
And only give your details to sites which use encryption. You can tell whether they do this by clicking on the padlock or key at the bottom of the screen. This will tell you whether the site's got an encryption certificate, and what level of security they've got. Of course, a certificate doesn't mean the business is legit, but it does mean that the connection between you and it is secure.
What should I do if I lose my card or it's stolen or I suspect someone has used it fraudulently?
Contact us through our website or phone us immediately on 0800 917 3259 or +44 121 214 5549 (outside the UK).
|
| |
| Please click here to read important information |
|
|
|
site map 
