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your privacy
We know that privacy is important to you. You don't want your personal details available to other people. And you certainly don't want anyone else knowing your financial information.
We make sure we collect and retain your details responsibly. Click on the points below to find out more.
we collect your details responsibly
we keep your details responsibly
our employees cannot easily access your details
we have appropriate security in place
we limit disclosure of your details to third parties
we require others to maintain confidentiality
we collect your details responsibly
When we collect information from you, we will tell you what we intend to use it for. We collect information from you that will help us conduct your account, manage our business and provide you with the quality of service and products that you expect. We will only request information that is relevant. We don't collect any details to identify you unless you fill in an online application, questionnaire or e-mail. We do collect non-personal data about visitors to our website. This helps us measure how many people visit the site, and identify any improvements we can make.
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we keep your details responsibly
We strive to keep details that are accurate and up to date. Our procedures ensure that we will correct any inaccurate or incomplete information as quickly as possible.
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our employees cannot easily access your details
Our procedures and security controls limit employee access to customer information. The only employees who can see your details do so for business reasons. Everyone who works for us knows just how important it is to maintain confidentiality at all times.
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we have appropriate security in place
Our up-to-the-minute security standards and procedures prevent unauthorised access to your details.
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we limit disclosure of your details to third parties
We only reveal your details or information about your transactions to third parties if:
- It is necessary for the performance of your Agreement with us, for example to complete a transaction.
- You have given your consent.
- It is otherwise required or permitted by law.
In particular, you are entitled to require us, by giving notice in writing, to stop contacting you or giving your details to others for direct marketing purposes.
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we require others to maintain confidentiality
If we disclose your details to a service bureau, other businesses, or subsidiaries of HFC Bank Limited, we ask them to uphold our privacy principles, so that total confidentiality is guaranteed.
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