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phishing
There has been an upsurge in email 'phishing' activity, where fraudsters send emails to our customers and using an array of deceptions, encourage them to give out their internet banking authentication details.
Please note, that we will never ask you to send your personal or security details or update them via email, and if you are ever asked to do so, please call us first.
If you would like information about online security please click here to be linked to the HSBC website, our parent company.
If you would like to find out more about how to bank safely online, or see other examples of online scams please visit www.banksafeonline.org.uk.
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keeping it safe with marbles
No-one takes security more seriously than marbles. We've designed one of the safest, most secure on-line credit card systems around.
And we don't just sit back either, we're always a step ahead of potential fraudsters. Security is constantly enhanced, refined and reviewed to keep it in tip-top shape. See just how strict we are below.
if your name's not down, you're not coming in
Your private account information will remain just that. It's stored on a computer and secured both physically, and electronically. The watchful eye of our 24-hour surveillance system protects the computer and your account information, so that potential hackers can't get into your account, and neither can computer viruses.
By the way, when you take out a marbles card, we ask you to have a Windows PC with Internet Explorer 5.5 or above, or Netscape 6.0 or above. If you do, we really can make things as secure as possible.
There's more. You're also covered by our Safe Shopping Promise and Internet Delivery Insurance just to give you an extra layer
of protection when you're shopping on-line.
And if you'd like more details, please take a look at our help page.
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